Are you passionate about operations, stakeholder engagement, and delivering seamless services in a dynamic and collaborative environment? LEARN (Lanka Education and Research Network) is Sri Lanka’s National Research and Education Network (NREN), dedicated to empowering the country’s academic and research communities. We connect universities, higher education institutions, and research centers nationwide through a high-speed digital backbone, delivering advanced network infrastructure tailored to their evolving needs. With global connectivity at our core, LEARN enables seamless collaboration with international peers and partners, helping Sri Lankan institutions drive innovation, discovery, and academic excellence on a global stage. This is more than a job, it’s an opportunity to be at the center of national and international collaboration, supporting institutions across the country while growing your own professional skill set Role Summary We’re looking for an Operations Executive to play a vital role in ensuring the smooth delivery of LEARN’s digital services. You will be responsible for planning, executing, and maintaining operational activities, including user management, stakeholder communication, service facilitation, and reporting. Working closely with internal teams, member institutions, and international collaborators, you will report directly to the Assistant Manager – Projects and Solutions and help ensure reliable, high-quality service across our network. Key Responsibilities: - Manage the dashboards of LEARN services, including adding or removing users and generating data for analysis and related functions. E.g: Generating LEARN.Zoom usage reports, Removing existing users or adding new users.
- Correspond with stakeholders and interested parties regarding LEARN service requirements and facilitate their needs when permitted e.g., Providing quotations, new user accounts, large meetings, specialized service requests.
- Prepare reports and documents, maintaining accurate records of LEARN services and new service implementations.
- Communicate service user details and requirements with LEARN members.
- Correspond with LEARN members regarding their LEARN service requirements
- Provide necessary technical and operational assistance to LEARN member institutions and users to effectively utilize LEARN services, coordinating training programs and direct assistance where required.
- Identify potential members/institutes for LEARN service adoption and expansions and make the necessary preparations.
- Prepare, maintain, and update agreements with members for LEARN value-added services.
- Coordinate with LEARN’s internal departments and teams regarding service operations and user requirements.
- Assist in coordination with national and international stakeholders.
Job Requirements: - Total Experience in Yrs. (Minimum): 1
- Qualification: A Bachelor’s degree recognized by the UGC or an equivalent professional qualification.
- Experiences in handling customer inquiries and managing stakeholders are an added advantage
- Technical Skills Requirement: Proficiency in Microsoft 365
Behavioral Skills Requirements: - Communication Skills: Strong verbal and written communication abilities to effectively interact with stakeholders, team members, and clients, ensuring clarity in service requirements and instructions.
- Team Collaboration: Ability to work collaboratively within a team, fostering a supportive environment, and effectively contributing to team objectives.
- Problem-Solving: Strong analytical and critical thinking skills to identify issues, propose solutions, and implement changes to improve operational efficiency.
- Customer Service Orientation: Commitment to providing excellent service to users, with a focus on understanding and meeting their needs.
- Adaptability: Flexibility in adapting to changing circumstances and priorities, demonstrating resilience in a dynamic work environment.
- Attention to Detail: Meticulous in managing records, preparing reports, and ensuring accuracy in all operational tasks.
- Time Management: Effective prioritization and organization skills to manage multiple tasks and deadlines efficiently.
- Initiative: Proactive in identifying areas for improvement, suggesting enhancements, and taking ownership of assigned responsibilities.
- Interpersonal Skills: Ability to build and maintain positive relationships with diverse stakeholders, fostering trust and collaboration.
- Cultural Sensitivity: Awareness and respect for cultural differences, particularly when interacting with international stakeholders.
We offer a competitive salary, negotiable based on your qualifications and experience. Workplace: Peradeniya, Kandy
How to Apply: Apply online via the application form: Apply for this job If you’re ready to be part of a mission-driven team and contribute to the future of education and research in Sri Lanka, we’d love to hear from you! Important: *Submit all documents in PDF format *Rename your files using your full name (e.g., Jane_Doe_CV.pdf) *Incomplete or incorrectly formatted applications will not be considered Application Deadline: : 12th April 2025
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