LEARN Zoom Frequently Asked Questions

Following is a set of frequently asked questions and answers regarding LEARN Zoom facility hosted by LEARN. These are specific questions and answers regarding the Zoom Video Conferencing facility. There are many other helpful documents on the web with generic information on zoom facility and features. Further, for step by step guide on the use of LEARN.Zoom facility, please refer to the following link:

https://ws.learn.ac.lk/wiki/ZoomInstWorkshops

Basics

1. What is LEARN Zoom?

LEARN Zoom is also Zoom (https://zoom.us), but it has been locally hosted (on premise), partially managed and provided by Lanka Education and Research Network (LEARN) to its member institutions for the utilization of synchronous virtual classrooms and meetings.

 

2. I have a normal/regular Zoom account. How do I get a LEARN.Zoom account?

Use the instructions available at the following URL to join LEARN.Zoom https://ws.learn.ac.lk/wiki/ZoomInstWorkshops/zoomguide/signin. You need to have an institutional login to join. If you do not have one, please contact the network operation centre of your institution. As of now, LEARN is exhausted with the LEARN Zoom licenses and we are only providing LEARN Zoom shared accounts as a interim solution.

 

3. Who has access to a LEARN.Zoom account?

The access to LEARN Zoom accounts are decided and managed by individual institutions. As per the LEARN policy, any academic staff member and administrative officials of LEARN’s member institute are given access to LEARN Zoom accounts.At present, Member institutes of LEARN, which procure internet services from LEARN, receive a complimentary Zoom quota. Should any institute desire additional Zoom accounts, they can acquire them from LEARN in bundles of 25.
LEARN members who have already purchased internet connectivity from LEARN are eligible for an additional 50% discount if they need to purchase beyond their free quota. (This means that if you are a member and you have already invested in an internet package through LEARN, you can take advantage of significant savings on any extra connectivity you may require, receiving half off the standard rate for those additional purchases.)

 

4. How many users can join for a meeting in a LEARN.Zoom account?

  • Zoom Premium account – 300 participants.
  • Zoom Large meeting - 500 participants.
  • Zoom Webinar account - 1000 participants.

 

5. How many simultaneous meetings can I host with a single on-premise account?

The account holders can host two meetings at the same time. Please see the following link for details: https://support.zoom.us/hc/en-us/articles/206122046-Can-I-Host-Concurrent-Meetings-

 

Large meetings and Webinar Accounts

6. What are LEARN.Zoom Large Meeting and Webinar?

  • Large Meeting License:
    • The Zoom Large Meeting License allows for the hosting of Zoom meetings with up to 500 participants. It facilitates interactive sessions where participants can engage through video, audio, and chat functionalities.
  • Webinar License:
    • The Zoom Video Webinar License enables the broadcasting of Zoom meetings to up to 1000 view-only attendees. Hosts and panelists have the capability to share screens, videos, and audio during webinars. Attendees, in turn, can interact via chat or question-and-answer features.
  • LEARN Ready to Serve:
    • As part of our membership benefits, LEARN is equipped to provide Zoom Large Meeting and Webinar licenses upon prior request. These licenses are allocated on a first-come, first-served basis, subject to availability.
    • To access these licenses, members may submit a formal request to LEARN. Upon receipt, LEARN will allocate licenses based on availability and membership status.

Webinars can require pre-registration, with the option for the host to add custom registration questions, or registration can be turned off for attendees to join by simply clicking a link at the time of the webinar.

 

07. How do I get access to a LEARN Zoom Large meeting or Webinar account?

Following is the procedure for scheduling/requesting a Large meeting or webinar account.
.

  1. Write an email to zoom-webinar@learn.ac.lk or zoom@learn.ac.lk with the following details

    1. Title and a description of the Large meeting or webinar

    2. Date and time

    3. The LEARN Zoom on-prem account holders Zoom Sign In Email address  (the webinar feature will be enabled to this account)

      Zoom Sign In Email can be seen on the profile page when you logged in to the https://learn.zoom.us

  2. We will respond to your email indicating the availability of the webinar account on the said date/time.

  3. If our response in item B is positive, then the on-prem account holder is expected to schedule a regular meeting (not a webinar) and can advertise the same to the participants.

  4. LEARN will enable the Large meeting or the webinar feature to the said user on the previous night of the webinar day.

  5. The account holder is expected to transfer the meeting he/she already scheduled to a webinar by following the instructions available at the following link (this could be done only after LEARN enables webinar feature on the previous night): https://support.zoom.us/hc/en-us/articles/360042761551-Converting-meetings-and-webinars

  6. The account holder has to download ALL the Large meeting or the webinar related information from their account right after the webinar is over on the same day (whichever is earlier).

  7. LEARN will remove the Large meeting or the webinar feature by 11 pm from the on-prem account holder.

 

Updated on the 29th of June 2024